Effective date: January 7, 2021
Information We Collect and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service(s), we may ask you to provide us with certain personally identifiable information as well as data that can be used to contact or identify you (“Personal Data”).
You can contact us at [email protected]
to get complete list of data we collect. For clarity, you shall retain ownership in your user submissions. We have a license to use the data to support our services. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at [email protected]
We reserve the right to remove any data submitted which are unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or is harmful to minors in any way; are pornographic or obscene, or that harasses, degrades, intimidates or are hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; or that impersonates any person or entity, including, but not limited to, an officer, director, employee, or agent of us or our business associates; or includes personal or identifying information about another person without that person's explicit consent.
We may also collect information that your browser sends whenever you visit our Service or when you access any Captify Solutions Service (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the data entered into any of our Services, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
To gather metrics about your experience. This information is collated and kept at an aggregated and anonymized level only.
To provide you with personalized content. We may store user preferences, your default language, device and browser information, your profile information which includes, the level of usage of service and the web pages on our site which you visit, so we can identify you across devices and personalize the content you see.
To advertise to you. We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.
Google Analytics. In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
You can choose to remove or disable cookies via your browser settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
How your data is used
Captify Solutions uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To personalize our Service and make recommendations
To monitor the usage of our Service
To detect, prevent and address technical issues
To share with our vendors and contractors
To provide you and others with news, special offers, advertisements and general information about other goods, services and events offered by us and others which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
We need to perform a contract with you
You have given us permission to do so
The processing is in our legally compliant interests and not in conflict with your rights
To comply with the law
Retention of Data
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, Captify Solutions. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, e.g. a court or a government agency.
Captify Solutions. may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Captify Solutions.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security because no method of transmission over the Internet or method of electronic storage is guaranteed to be secure.
Your Rights under the General Data Protection Regulation (GDPR)
Some of you, i.e., European users and those whose information we receive under the EU-U.S. Privacy Shield have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
European users have the following data protection rights:
The right to access, update or delete the information we have collected about you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Captify Solutions relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Your Rights under the California Consumer Privacy Act
After January 1, 2020, users in the state of California and those whose information we receive from our Service running in California have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Californian users have the following data protection rights:
the right to “opt out” of allowing anyone to sell their personal information to third parties (or, for consumers who are under 16 years old, the right not to have their personal information sold absent their, or their parent’s, opt-in;
the right to have Captify Solutions delete their personal information, with some exceptions; and
the right to receive equal service and pricing from Captify Solutions, even if they exercise their privacy rights under the Act.
Please note that we may ask you to verify your identity before responding to such requests.
Your Rights under the Telephone Communication and Privacy Act (TCPA): SMS and Text Messages
By registering with Captify Solutions, you consent to receive text message-based surveys sent through an automatic telephone dialing system. You can choose to “opt out” and disable the sending of text message-based surveys. However, if you do choose to “opt out” and disable the sending of text message-based surveys, you may not be able to use some portions of our Service.
In compliance with the TCPA, you can “opt-out” at any time. When you send STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to SMS shortcode numbers, this will prevent you from receiving any additional messages:
“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."
When and if you choose to re subscribe, you will receive the following message:
"You have successfully been re subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Message and Data Rates May Apply."
Per the TCPA requirements, text message-based surveys will only be sent between 8 a.m. and 9 p.m. in the time zone you are in. Again, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at [email protected]
Please note that we may ask you to verify your identity before responding to such requests.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links to Other Sites
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: [email protected]
38109 Second Avenue., Box 7000
Squamish, BC, V8B 0T7